Return & Refund Policy
1. Every piece is packed with care before shipping. We provide warranty within 14 working days from the purchase date only for the following reason.
i. Inaccurate Size
ii. Quality Defect
2. We will not allow if damage is caused by customer and exchange can only be done once.
3. We will not be responsible of lost parcels that are sent back for exchange.
We offer complimentary shipping for every purchase directly from Laurel Handmade website. However, any purchase of Laurel Handmade products through other online websites or social media are subject to shipping fee of RM8 for Peninsular Malaysia & RM12 for Sabah and Sarawak.
Laurel Handmade is committed to protect your privacy. When accessing the website, please take note on the following.
- We will only disclose your data when obliged by law, or when disclosure is necessary for purpose of national security, taxation & criminal investigation.
- Please note that Laurel Handmade may engage with third parties in marketing or promotion activities on our behalf to send you products and services updates that are likely to interest you.
From Sept 2017 onwards, all our packaging for brass plated accessories will include a free air lock bag for all our customers.